Claims

Insurance Claims – We’re Here to Help

When something goes wrong, having an experienced insurance broker on your side can make a real difference.

We understand that an insurance claim can come at a difficult and stressful time. Whether you have suffered damage to your property, been involved in a motor vehicle accident, experienced theft, machinery damage, liability allegations or another insured event, the Insurance 2U team is here to help you through the claims process.

For insurance policies managed by Insurance 2U, we can assist with the claim from initial lodgement through to communication with the insurer, assessors and other claims representatives, and help progress the matter towards resolution.

Contact Insurance 2U Claims

Email: claims@insurance2u.com.au
Phone: 1300 300 561

If you are unsure what information you need or what to do next, please contact us and we will help guide you through the claims process.

What We Do for You at Claim Time

Our service does not end when we arrange your insurance policy.

A claim is when the policy you purchased is put to the test, and claims assistance is an important part of the service we provide to our clients.

Depending on the circumstances, Insurance 2U can assist with:

Initial claim notification and lodgement;
Helping you identify the information and documentation the insurer may require;
Communicating with insurers, underwriting agencies and claims consultants;
Liaising with appointed assessors and other claims representatives;
Providing relevant policy information and supporting documentation;
Following up outstanding information and claim progress;
Helping you understand requests made by the insurer or assessor;
Escalating unreasonable delays or concerns where appropriate;
Assisting with claim disputes or coverage concerns where appropriate; and
Advocating for your interests throughout the claims process.

The insurer has its claims team. You have your broker.

What Should I Do After a Loss?

Your safety comes first. If there is an emergency, take reasonable steps to protect people and prevent further injury or damage. Contact the appropriate emergency services where required.

Where it is safe and reasonable to do so, take photographs or video of the damage and preserve evidence relating to the incident.

You should also take reasonable steps to prevent further loss or damage. However, unless emergency work is necessary, avoid disposing of damaged property or commencing major permanent repairs before the insurer has had an opportunity to consider the claim or inspect the damage.

Please contact Insurance 2U as soon as reasonably possible so we can assist you with notifying the insurer and advise what information may be required.

Motor Vehicle Claims – Information We May Require

If you have been involved in a motor vehicle accident, please obtain as much information as you safely and reasonably can.

Depending on the circumstances, we may ask you to provide:

Your name, business name and policy details;
Registration number of the insured vehicle;
Date and approximate time of the accident;
Exact location of the accident;
A clear description of what happened;
Driver’s full name and contact details;
A copy of the driver’s licence, if requested;
Photographs of the damage to the insured vehicle;
Photographs of the accident scene where available;
Details and photographs of any third-party vehicle or property damage;
Third-party driver’s name, address, telephone number, registration and insurer details where available;
Details of any witnesses;
Police event or report number where police attended or the incident was reported;
Details of where the vehicle has been towed or is currently located; and
Repair quotations or repairer details where available.

Important: Do not admit liability, promise payment or agree to settle a third-party claim yourself. Provide the relevant information to us and the insurer so the circumstances can be properly considered.

Property Damage Claims – Information We May Require

For damage involving a building, business premises, strata property, contents or other insured property, the information required will depend on the cause and extent of the damage.

It is helpful to provide:

Your name, business or strata name and policy details;
The address where the damage occurred;
Date and approximate time the damage occurred or was discovered;
A description of what happened and the suspected cause of damage;
Photographs and/or video showing the affected areas;
Details of emergency works undertaken to prevent further damage;
Invoices or receipts for emergency works;
Repair quotations where available;
A list of damaged contents, stock or equipment where applicable;
Proof of ownership or purchase documentation where requested;
Police report details for theft, malicious damage or other reportable incidents; and
Any reports from plumbers, electricians, builders, technicians or other specialists relating to the cause of the damage.

Please retain damaged items where reasonably possible until the insurer or assessor advises whether they can be disposed of.

Strata Insurance Claims

For strata claims, please provide the name of the Body Corporate or Owners Corporation, the property address, affected lot number where applicable, details of the incident and photographs of the damage.

Depending on the type of claim, additional information such as plumbing reports, invoices, quotations, committee or strata manager contact details and information concerning affected lot owners may also be required.

Insurance 2U can liaise with the insurer and relevant claims representatives and assist the Body Corporate, Owners Corporation or authorised representative throughout the insurance claims process.

Plant, Equipment & Machinery Claims

For plant, machinery, concrete pumps and other insured equipment, please contact us as soon as possible following an incident.

Information that may assist includes:

Description of the plant or equipment;
Registration, serial number or other identifying information;
Date, time and location of the incident;
Description of how the damage occurred;
Operator or driver details;
Photographs and video of the damage;
Repair quotations or repairer details;
Details of any third-party damage or involvement; and
Police, workplace or other incident reports where applicable.

Do not commence major permanent repairs unless necessary to prevent further damage or until appropriate authority has been obtained from the insurer or its appointed representative.

Liability Claims & Demands

If another person, business, customer, contractor or solicitor alleges that you are responsible for injury, property damage or financial loss, please contact us promptly.

Do not admit liability or attempt to negotiate or settle the matter yourself.

Please forward any letters of demand, legal correspondence, emails, photographs, incident reports or other communications relating to the allegation to:

claims@insurance2u.com.au

Urgent Claims & Emergencies

If immediate action is necessary to protect people or property, contact the appropriate emergency service or emergency repair service first.

Take reasonable steps to prevent further loss or damage and retain invoices, receipts, photographs and other evidence of emergency expenditure.

You can then contact Insurance 2U as soon as practicable so we can assist with the insurance claim.

Contact Our Claims Team

If you need to make a claim or have questions about an existing claim, please contact Insurance 2U.